Inside PM - Effective Communication With RRPs & Renters


Over the last 12 months Property Managers have been at the centre of negotiations and conflicts between property owners and renters. Effective communication is critical to resolve matters amicably.

Please join us for an informative webinar on effective communication strategies with people from varying backgrounds, experiences and generations. We are pleased to have an accredited mediator and trained conflict management coach, Kate Russell as a keynote speaker. Kate has over 30 years’ experience working with people dealing with conflict.

Kate will share communication techniques that Property Managers can use when communicating with both rental providers and renters. Kate will talk about customising your approach depending on the person/s you are dealing with. Some of the specific topics covered will include:

  • Creating a common understanding irrespective of any significant age gaps

  • Considerations for any cultural sensitivities

  • Tips to understand the various personality types (DISC) and the most effective communication style with each

This webinar will also be helpful for communication within your office.

Webinar link and access details will be provided the afternoon prior. Please contact [email protected] should you have any queries.

Learn more about REIV’s Inside Property Management in 2021 series and upcoming topics.



Kate Russell
Leadership and team coach and author of Leaders Who Lead

Kate is an accredited mediator (Resolution Institute) and trained conflict management coach (CINERGY ™) with over thirty years’ experience working with people dealing with conflict. Her book 'Leaders who lead. For leaders who love their teams' is a practical handbook for leaders who find themselves in leadership roles and want to apply a positive approach to their leadership. Since becoming an accredited mediator in 2006, Kate has conducted numerous workplace mediations; assisted a variety of organisations to improve workplace culture and manage conflict more effectively and created and run team building days to help teams work better together. Kate is passionate about building up teams, ensuring everyone gets a voice and is noticed and that teams find time to strengthen their interpersonal relationships. She enjoys using her creative problem solving skills to determine the best way to help organisations and teams to be more productive, effective and reduce staff turnover.



$27.50 (inc. GST)


$55.00 (inc. GST)

Webinar Duration: 60 minutes (Approx.)

05 May 2021, 4:00 PM
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